KEY RESPONSIBILITIES:

• Provide on-site support, including installation, troubleshooting, and repair of LED video systems and equipment.
• Resolve customer questions and issues promptly and escalate issues to appropriate personnel.
• Serve as a technical liaison with customers for assigned projects.
• Schedule, communicate and effectively resolve service calls.
• Train customers in equipment operation and maintenance.
• Communicate effectively with customers, co-workers, and supervisors, including through activity reports.
• Travel to customer sites as needed to carry out installation support and field service tasks.
• Work productively both independently and as part of a team.

SACO is a dynamic and innovative company at the forefront of industry advancements. We create mind-blowing LED Video Solutions to craft unforgettable experiences across the globe. Check out www.saco.com to see our portfolio!

We are committed to fostering a vibrant workplace culture and empowering our team members to achieve their full potential. As we continue our journey of the Next evolution of SACO, we are looking for a forward-thinking Service Technician to join our team. The Service Technician will provide on-site and remote technical support for the installation, repair and maintenance of assigned SACO projects. This position requires the Service Technician to have a thorough understanding of SACO products and site details, troubleshoot and fix problems, train system users and report on activities, covering the full range of SACO‘s international installations.

Location: Between site visits worldwide, the Service Technician is expected to be at SACO’s office five days per week. SACO’s office is situated at 6000, route TransCanada, St-Laurent.

SPECIFIC KNOWLEDGE AND REQUIREMENTS:

• College diploma in relevant technical fields.
• Solid understanding of IT, electronics, LED-based systems, video, and DMX.
• Ability to read blueprints/floor plans and proficiency in reading mechanical, electrical, and instructional documentation.
• Understanding of AC/DC power and low voltage signal installation and connections.
• Capability to climb ladders and work at heights.
• Ability to lift 50lb / 23kg.
• Familiarity and certification in related work safety.
• Proficiency in using common hand and electric tools.
• Able to travel internationally.

SOFT SKILLS:

• Strong analytical and problem-solving / trouble-shooting abilities.
• Excellent communication and people skills.
• Ability to work effectively both independently and as part of a team.
• Attention to detail and a commitment to producing high-quality work.
• Eagerness to learn and adapt in a fast-paced environment.
• Time management and organizational skills to oversee multiple tasks and projects.
• Ability to work in both English and French (written and spoken) because this role will work closely with SACO’s Spanish team and clients all over the world.